Please inspect your order upon receipt. If something isn't right, please contact me ( L.G. Barnes ) at 314-276-0116 ( from 9 A.M. to 4 P.M. Central Standard Time ) or you can e-mail me at sales@lgpotter.com. Work may be returned within 14 days for a full refund, return or exchange, with proof of purchase. Custom and personalized pottery is exchanged at the discretion of my quality control sense. If work arrives damaged, please send clear images of such an instance to sales@lgpotter.com for insurance purposes. The purchaser is responsible for return postage and I ask that damaged items,exchanges and returns be sent back in the original box. Returned, exchanged and damaged items should be shipped to: LG Potter Attn: L.G. Barnes P.O. Box 300107 Saint Louis, Mo. 63130